Customer Care Center Frequently Asked Questions - Savings & CDs
• Return to Frequently Asked Questions directory
SAVINGS
What should I do if I lost my passbook?
If you lost your passbook, you can complete a Lost Passbook affidavit with customer service. All signers must sign the document and have it notarized, unless it is signed at the bank. Once this is received, the passbook account will be closed and either reopened with a new number or the funds will be disbursed. There is a $4.00 fee for a lost passbook.Do you offer Christmas Club accounts?
We open Christmas Club accounts from November 1st through January 31st. Customers may deposit, but not withdraw from these accounts. Checks are mailed to customers the first week of November.What is the minimum age required to open a savings account at FCB?
You must be 18 years or older to apply for a saving account. If a parent or guardian is a joint owner on the account, a minor may apply for an account. (Some restrictions may apply).
FCB offers KIDZ savings accounts and custodian accounts (UTMA accounts).
CDs
Do you offer jumbo rates?
We do not offer jumbo rates. Please refer to our rate page for the most current rate information.How often do your rates change?
Rates are subject to change on Wednesdays.Where can FCB's current rates be found?
You can find FCB rates in a number of convenient places:
• See the Rate page on the website
• Call the rate line at 1-888-415-9901
• Look at the rate sheet at one of FCB's branches
