Enhanced Login Security is superior security technology designed to protect your accounts from unauthorized access. It identifies you as the true “owner” of your accounts by recognizing not only your password but your computer as well.

If we don’t recognize your computer – for example, you’ve logged in from a public computer or one you haven’t used before– we’ll ask you challenge questions as an additional line of defense to prevent unauthorized access.

With Enhanced Login Security, you’ll be protected from whatever computer you’re using, whether you’re at home or on the go.

If you are new to Online Banking, the first time you log into your accounts you will be asked to set up your computer, as well as answer a series of "challenge questions." These challenge questions will also be used if you forget your online banking password and need it to be reset.

For more information, or if you have questions about Enhanced Login Security, please call Customer Service at (508) 820-4000 during regular business hours.