About our information request forms and e-mail

Any information provided to us through our web site (i.e. e-mail or information request forms) will be used solely for answering customer questions, or conducting Bank business. Demographic information including name, age, e-mail, or mailing addresses will not be distributed, or sold, to any outside source. Our request forms ARE NOT SECURE. Please do not send sensitive information through our information request forms or by e-mail.

At Framingham Co-operative Bank, we are committed to protecting your privacy.

• Click here for important information about procedures for opening a new account.
• Click here for information about protecting your identity.

The Framingham Co-operative Bank prides itself on maintaining confidential information with the utmost respect and integrity. On this page, we try to answer some concerns our customers and visitors may have.

Notice: Your Privacy Rights
We want you to be aware of our policies with respect to the disclosure of nonpublic personal information about you that we have collected from you or others in connection with the financial products and services that we provide to you.

We recognize that the confidentiality of this information is extremely important to you and we hope that the information in this notice will assure you that we keep this information confidential as described herein.

We collect nonpublic personal information about you from the following sources:

1. Information we receive from you on applications or other forms,
2. Information concerning your transactions with us or others, and
3. Information we receive from any consumer reporting agency.

We will not disclose any nonpublic personal information about you while you are our customer or thereafter, except (1) as required or permitted by law and (2) to nonaffiliated third parties that perform marketing services on our behalf or to other financial institutions with whom we have a joint marketing agreement (which, among other things, prohibits further disclosures by such nonaffiliated third parties except in accordance with law).

The information that we will share with such nonaffiliated third parties includes the following:

1. Information we receive from you on applications or other forms, such as your name, address, social security number, assets and income;
2. Information about your transactions with us or others, such as your account balance, transaction history and the like.

Nonaffiliated third parties and financial institutions to whom we may disclose your nonpublic personal information include the following types of third parties: insurance companies, investment advisors, and the like.

We restrict access to nonpublic personal information about you to those of our employees who need to know that information in order to provide financial products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information.

If you prefer that we do not disclose nonpublic personal information about you with non-affiliated third parties, you may opt out of those disclosures. That is, you may direct us not to make disclosures (other than those permitted or required by law). To make such a request, please click here to download a copy of our "Opt-Out" form. Complete and return the form to the address listed.

We are available to answer any questions which you may have concerning our policies with respect to your nonpublic personal information. You may call our Customer Service Representative at (508) 820-4000.

People you can count on.
For more information on our products and services, please use our Information Request Form, or call us at (508) 820-4000 or toll-free at (866) 322-1889.